Popular Metrics That Mislead Designers Many designers chase popular metrics without realizing that these can mislead them into thinking their product or service is performing well. Net Promoter Score (NPS)NPS…
I am 54 years old, which makes me a GenX of the 1980s. Most executives and management-level professionals are in the same age group. They have grown up during the…
A new forecasting report titled "AI 2027" presents a sobering outlook: by 2027, we could see superhuman coders, widespread job displacement across all remote knowledge work, and a society grappling…
This selective rejection highlights a crucial insight that many designers overlook. When technical skills and trust are not the issues, what accounts for the failure to engage users? Why do…
My experiences with internationalization and cultural differences have firmly established the crucial importance of scalable design. Navigating these diverse landscapes has reinforced my belief that a robust and adaptable design…