Metrics for Designers.
Popular Metrics That Mislead Designers Many designers chase popular metrics without realizing that these can mislead them into thinking their product or service is performing well. Net Promoter Score (NPS)NPS…
The “Lost 30 Years” and Innovation Decline
I am 54 years old, which makes me a GenX of the 1980s. Most executives and management-level professionals are in the same age group. They have grown up during the…
AI 2027 mean for designers?
A new forecasting report titled "AI 2027" presents a sobering outlook: by 2027, we could see superhuman coders, widespread job displacement across all remote knowledge work, and a society grappling…
A conversation with Jony Ive
https://youtu.be/wLb9g_8r-mE?si=Npn6mHBeyX3l6Ewe It’s about the value of care and love in design, the huge impact of emotions in our work, and just how dangerous it is to articulate the value of design in…
What Do CEOs Misunderstand About Design?
Common Misconceptions and How to Advocate for Meaningful Impact What struck me most during my conversations, particularly with three well-experienced design leaders (each with 10 to 15 years in the…